About the role
Distinct from the Account Manager role, which is performance-led. This one is relationship-led: face time, QBRs, understanding the clinic's wider business, and catching dissatisfaction while it is still fixable. Most clients who leave never complained first.
What you will actually do
- Visit clinics in person on a regular cadence, not only when something is wrong
- Run quarterly business reviews that cover their business, not just our metrics
- Build relationships beyond the single point of contact
- Detect churn risk early and trigger the internal response
- Collect testimonials, reviews and case study material
- Feed client insight back into how we work
What we need from you
- 3+ years owning client relationships with retention responsibility
- Genuinely comfortable walking into a clinic and talking to anyone
- Enough marketing literacy to be credible in the room
- You notice tone shifts and act on them
- UAE driving licence
Nice to have
- Arabic
- Healthcare or medical sector relationships
- CRM discipline
- Experience running QBRs
How this application works
Upload your CV, then answer 6 questions written specifically for this role. They are not personality questions. They are the kind of problems you would be handling here in week one.
There is no time limit and you can take as long as you want. We would rather read four considered answers than twelve rushed ones. Applications without answers are not reviewed.